Daily Digest for Thursday Mar 26, 2009


Featured News
A Call for Immediate Action Regarding a Threat to Organic Food
Appointments & Promotions
Seasoned Designer Joins Apollo Renovation Team
Changes in the Rezidor's IR Organization
HFTP Extends Board Application Deadline to April 4
Preferred Makes Six New Appointments
Langham Promotes Katie Benson to Regional VP
Business & Finance
Change Coming for Australia's Major Owners
Hotel Investment Activity Across Canada Drops
Global Hotel Prices Drop 12%
Tropicana and Creditors Reach Agreement on Reorganization Plan
HREC Arranges Sale of Houston Hampton Inn
Holiday Inn Melaka Joins Earth Hour
Las VegasTakes Pro Meetings Stance
AHLA: Senator Will Not Support the Employee Free Choice Act
Starwood Hotels Moves Downtown
Hotel Openings & Acquisitions
Novotel to Open in Manado, Indonesia
Park Inn comes to Saudi Arabia and Oman
Homewood to Build in Birmingham Area
Equities Opens Hampton in Brunswick, GA
Aloft Deal for Chapel Hill, NC
Former Holiday Inn Now Doubletree Collinsville/St. Louis
Hotel Packages, Renovations, & Awards
Shangri-La to Launch CustomStay
Life Heritage Resort Hoi Debuts Life Spa
Chicago Ritz Unveils New Guestrooms and Suites
Millennium Bostonian Finishes $25 million Makeover
Doubletree in Times Square Hilton HHonors Reward Offer
Conference & Event News
Keeping Ahead in Current Economy is Focus at Controllers Conference
CHTA Sets Speakers and Agenda for Investment Conference
EMCVenues to Host MEET USA-MidWest - May 28 – 29
U.S. Travel Association Announces Six Finalists for Innovator of the Year
Products & Services
Bridgeport Conference Center Partners with UniFocus
A Customer’s Perception Starts in the Lobby
Convention & Visitor Bureau News
Sample Sumptuous Sonoma County
New Reasons to Visit Sonoma's Wine Country
Read more of today's headlines ...


Spas, Health & Fitness
Critical Steps to Open Your Spa Effectively
By Gary Henkin, President & Founder, WTS International
Spas are as susceptible as any service business to the challenges and pitfalls of today’s difficult economic environment. The perception was that spas and the luxury service segment (hotels, retail products, restaurants, etc.) were reasonably insulated to severe economic downturn. We know now that this isn’t the case, and spas are facing challenges that didn’t exist just six months ago. In order to position your spa to maximize the chance for operational and financial success, one should pay more attention today to the pre-opening and planning phases. Creating a delineative identity in combination with a well thought out timeline for opening will give your spa the best chance for a successful launch.
Read full story

Daily Digest for Thursday Mar 26, 2009


Featured News
A Call for Immediate Action Regarding a Threat to Organic Food
Appointments & Promotions
Seasoned Designer Joins Apollo Renovation Team
Changes in the Rezidor's IR Organization
HFTP Extends Board Application Deadline to April 4
Preferred Makes Six New Appointments
Langham Promotes Katie Benson to Regional VP
Business & Finance
Change Coming for Australia's Major Owners
Hotel Investment Activity Across Canada Drops
Global Hotel Prices Drop 12%
Tropicana and Creditors Reach Agreement on Reorganization Plan
HREC Arranges Sale of Houston Hampton Inn
Holiday Inn Melaka Joins Earth Hour
Las VegasTakes Pro Meetings Stance
AHLA: Senator Will Not Support the Employee Free Choice Act
Starwood Hotels Moves Downtown
Hotel Openings & Acquisitions
Novotel to Open in Manado, Indonesia
Park Inn comes to Saudi Arabia and Oman
Homewood to Build in Birmingham Area
Equities Opens Hampton in Brunswick, GA
Aloft Deal for Chapel Hill, NC
Former Holiday Inn Now Doubletree Collinsville/St. Louis
Hotel Packages, Renovations, & Awards
Shangri-La to Launch CustomStay
Life Heritage Resort Hoi Debuts Life Spa
Chicago Ritz Unveils New Guestrooms and Suites
Millennium Bostonian Finishes $25 million Makeover
Doubletree in Times Square Hilton HHonors Reward Offer
Conference & Event News
Keeping Ahead in Current Economy is Focus at Controllers Conference
CHTA Sets Speakers and Agenda for Investment Conference
EMCVenues to Host MEET USA-MidWest - May 28 – 29
U.S. Travel Association Announces Six Finalists for Innovator of the Year
Products & Services
Bridgeport Conference Center Partners with UniFocus
A Customer’s Perception Starts in the Lobby
Convention & Visitor Bureau News
Sample Sumptuous Sonoma County
New Reasons to Visit Sonoma's Wine Country
Read more of today's headlines ...


Spas, Health & Fitness
Critical Steps to Open Your Spa Effectively
By Gary Henkin, President & Founder, WTS International
Spas are as susceptible as any service business to the challenges and pitfalls of today’s difficult economic environment. The perception was that spas and the luxury service segment (hotels, retail products, restaurants, etc.) were reasonably insulated to severe economic downturn. We know now that this isn’t the case, and spas are facing challenges that didn’t exist just six months ago. In order to position your spa to maximize the chance for operational and financial success, one should pay more attention today to the pre-opening and planning phases. Creating a delineative identity in combination with a well thought out timeline for opening will give your spa the best chance for a successful launch.
Read full story

Communication

Again,
What makes a hotel five stars is how the teams communicate among each other. What makes a five stars hotel different to another five stars hotel is the way its teams share the informations among themselves.

Luxury is service! It is not only amenity or location.

Luxury service is luxury communication,

How many times you stayed at a hotel and felt that all of its staff were confused?

How many phone calls you made just for an extra towel?

How many surveys and profile questioners have you answered hoping to get the room you like?

Luxury stay means smooth check in, check out and minimum phone calls to the front desk asking for your requests.

Encourage your employees to know your guests better.

Ask every department to share their knowledge about a guest with other departments.

Learn your guest preferences and communicate them. With every employee.
Don't just send an email with the subject line FYI.

Discuss the guests preferences, talk about them, come up with new ideas, and do your best to give every guest what he/ she asks for.

Every guest specially the repate one should have issues- free stay.

Communication

Again,
What makes a hotel five stars is how the teams communicate among each other. What makes a five stars hotel different to another five stars hotel is the way its teams share the informations among themselves.

Luxury is service! It is not only amenity or location.

Luxury service is luxury communication,

How many times you stayed at a hotel and felt that all of its staff were confused?

How many phone calls you made just for an extra towel?

How many surveys and profile questioners have you answered hoping to get the room you like?

Luxury stay means smooth check in, check out and minimum phone calls to the front desk asking for your requests.

Encourage your employees to know your guests better.

Ask every department to share their knowledge about a guest with other departments.

Learn your guest preferences and communicate them. With every employee.
Don't just send an email with the subject line FYI.

Discuss the guests preferences, talk about them, come up with new ideas, and do your best to give every guest what he/ she asks for.

Every guest specially the repate one should have issues- free stay.

Hotel Executive

Daily Digest for Tuesday Mar 17, 2009

Featured News U.S. Travel Association Debuts Online Voting For Innovator of the Year Awards Business & Finance Wyndham Completes $46 Million Term Securitization HREC Arranges Financing of Doubletree, Dallas Interstate Hotels Reports 4Q Net Loss of $16.5 million Audit Report Raises Doubt About Lodgian's Ability to Continue as a Going Concern Leisure Travel Trends Slightly Upward ATTA Mission Delivers Sustainable Development Support to Jordan Hotel Packages, Renovations, & Awards Hyatt Place Recognizes Ultimate Host and Hotel Wyndham Named a '2009 DiversityInc 25 Noteworthy Company' Joint Venture Begins Renovation of Lexington Hotel Egg-ceptional Easter Breaks with Red Carnation Hotel Openings & Acquisitions Doubletree Columbus Debuts in Georgia Fort Lauderdale Grande Reflagged as a Hilton Langham, Yangtze Boutique, Shanghai Opening May 1st Conference & Event News HFTP Club and Controllers Conference HSMAI and the U of Denver Set Agenda for Ninth Annual Resort Conference Spring Meeting of HEDNA in Budapest Products & Services Lodging Interactive Launches Group 360 Hilton Garden Inn Lexington Partners with WRS Survey Reports Trends in Online Reviews Appointments & Promotions W South Beach’s New GM is Eduardo Fernandez Benchmark Appoints Peter Csikos Exec Chef Adam Hayes Appointed Exec Chef Grand Bohemian Hotel Read more of today's headlines ...

Sales & Marketing: Customer Loyalty Make the “G” and the “E” in GREEN Stand for “Guest Experience” By Rob Rush, CEO, LRA Worldwide As the definition of “green” intersects with “sustainable” and both mature in the marketplace, and it becomes abundantly clear that a “green” hotel needn’t detract from the guest experience, it will behoove hospitality professionals to a) Get on the bus, as sustainable practices will be a required “cost of entry” practice in the future, not a marketing initiative; and b) Figure out how “green” can actually enhance the guest experience. Read full story

Hotel Executive

Daily Digest for Tuesday Mar 17, 2009

Featured News U.S. Travel Association Debuts Online Voting For Innovator of the Year Awards Business & Finance Wyndham Completes $46 Million Term Securitization HREC Arranges Financing of Doubletree, Dallas Interstate Hotels Reports 4Q Net Loss of $16.5 million Audit Report Raises Doubt About Lodgian's Ability to Continue as a Going Concern Leisure Travel Trends Slightly Upward ATTA Mission Delivers Sustainable Development Support to Jordan Hotel Packages, Renovations, & Awards Hyatt Place Recognizes Ultimate Host and Hotel Wyndham Named a '2009 DiversityInc 25 Noteworthy Company' Joint Venture Begins Renovation of Lexington Hotel Egg-ceptional Easter Breaks with Red Carnation Hotel Openings & Acquisitions Doubletree Columbus Debuts in Georgia Fort Lauderdale Grande Reflagged as a Hilton Langham, Yangtze Boutique, Shanghai Opening May 1st Conference & Event News HFTP Club and Controllers Conference HSMAI and the U of Denver Set Agenda for Ninth Annual Resort Conference Spring Meeting of HEDNA in Budapest Products & Services Lodging Interactive Launches Group 360 Hilton Garden Inn Lexington Partners with WRS Survey Reports Trends in Online Reviews Appointments & Promotions W South Beach’s New GM is Eduardo Fernandez Benchmark Appoints Peter Csikos Exec Chef Adam Hayes Appointed Exec Chef Grand Bohemian Hotel Read more of today's headlines ...

Sales & Marketing: Customer Loyalty Make the “G” and the “E” in GREEN Stand for “Guest Experience” By Rob Rush, CEO, LRA Worldwide As the definition of “green” intersects with “sustainable” and both mature in the marketplace, and it becomes abundantly clear that a “green” hotel needn’t detract from the guest experience, it will behoove hospitality professionals to a) Get on the bus, as sustainable practices will be a required “cost of entry” practice in the future, not a marketing initiative; and b) Figure out how “green” can actually enhance the guest experience. Read full story

Mr. Manager

Mr / Ms. Manager:

talks like a recorder.

reads any book about management.

sounds like a book.

has a fake smile 24/7.

thanks you, then makes you feel bad in a second.

never gives you a straight answer.

is a yes man to his bosses

wants to look good; not his department

acts like a politician.

can not motivate his team.

keeps too much information from his assistants

always makes his team worry.

does not want you to advance.

is not open to new ideas.

always has meetings which his team has no idea about.

is not realistic.

is not a good listener.

does what is good for him; not for the team.

brags about how much information, and contacts he knows.

does not trust his assistants.

does not teach his team.

does not care about his team opinion.

does not share good news with his team.

does not know how to communicate with his pairs.

Every good idea is his, and the bad one is not.

So,Please DON'T be like him/ her..

Mr. Manager

Mr / Ms. Manager:

talks like a recorder.

reads any book about management.

sounds like a book.

has a fake smile 24/7.

thanks you, then makes you feel bad in a second.

never gives you a straight answer.

is a yes man to his bosses

wants to look good; not his department

acts like a politician.

can not motivate his team.

keeps too much information from his assistants

always makes his team worry.

does not want you to advance.

is not open to new ideas.

always has meetings which his team has no idea about.

is not realistic.

is not a good listener.

does what is good for him; not for the team.

brags about how much information, and contacts he knows.

does not trust his assistants.

does not teach his team.

does not care about his team opinion.

does not share good news with his team.

does not know how to communicate with his pairs.

Every good idea is his, and the bad one is not.

So,Please DON'T be like him/ her..